Last Updated: January 15, 2025

This Privacy Policy describes how Nordic Farma (hereinafter referred to as the "Site" or "we" in all its forms) collects, uses, and discloses your personal data when you visit our Site, use our services, or make purchases at nordicfarma.com (the "Site") or otherwise communicate with us regarding the Site (collectively referred to as the "Services"). In this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, a website visitor, or another individual whose data we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect, among other things, changes in our practices as well as operational, legal, or regulatory reasons. We will publish the updated Privacy Policy on the Site, update the "Last Updated" date, and take other actions required by applicable law.

How We Collect and Use Your Personal Data

To provide the Services, we collect personal data about you from various sources, as described below. The data we collect and use varies depending on how you interact with us.

In addition to the specific purposes described below, we may use the data we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms and conditions, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Data We Collect

The types of personal data we collect about you depend on how you interact with our Site and use our Services. When we use the term "personal data," we refer to information that identifies you or relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal data we collect.

Information We Collect Directly from You

Information you submit to us directly through our Services may include:

• Contact details, such as your name, address, phone number, and email address.

• Order details, such as your name, billing address, shipping address, payment confirmation, email address, and phone number.

• Account details, such as your username, password, security questions, and other information used for account security purposes.

• Purchase information, such as items you view and place in your cart, as well as items stored in your account, such as loyalty points, reviews, recommendations, or gift cards and purchases.

• Loyalty points/reviews/recommendations/gift cards stored in your account.

• Customer support details, such as information you choose to include in communications with us, such as when you send a message through the Services.

Certain features of the Services may require you to provide specific information about yourself directly. You may choose not to provide this information, but doing so may prevent you from using these features.

Information We Collect About Your Use

We may also automatically collect certain information about your interactions with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you use our Site and your account, including device details, browser information, network connection details, IP address, and other information about your interactions with the Services.

Information We Receive from Third Parties

We may also receive information about you from third parties, such as vendors and service providers who collect information on our behalf. These may include:

• Companies that support our Site and Services, such as Shopify.

• Our payment processors, who collect payment information (e.g., bank account, credit or debit card details, billing address) to process your payment, fulfill your order, and provide you with requested products or services in accordance with our contractual obligations.

When you visit our Site, open or click on emails we send you, or otherwise interact with our Services or advertisements, we or third parties we work with may automatically collect certain data using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

All information we receive from third parties is processed in accordance with this Privacy Policy. See also the section "Third-Party Websites and Links" below.

How We Use Your Personal Data

• Providing Products and Services: We use your personal data to provide you with the Services and fulfill our contractual obligations with you. This includes processing your payments, fulfilling your orders, sending you notifications about your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging delivery, facilitating returns, and enabling other account-related features and functions.

• Marketing and Advertising: We may use your personal data for marketing and promotional purposes, including sending marketing communications via email, SMS, or mail and displaying advertisements for products or services. This may involve tailoring the Services and the advertisements you see on our Site and other websites. If you reside in the European Economic Area, the legal basis for these processing activities is our legitimate interest in selling our products under GDPR Article 6(1)(f).

• Security and Fraud Prevention: We use personal data to detect, investigate, and take action against fraudulent, illegal, or harmful activities. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password, or other access credentials with anyone. If you believe your account has been compromised, contact us immediately. If you reside in the European Economic Area, the legal basis for these processing activities is our legitimate interest in securing our website for you and other customers under GDPR Article 6(1)(f).

• Communicating with You and Improving Services: We use personal data to provide customer support and improve our Services. This aligns with our legitimate interests in responding to you, providing effective services, and maintaining our business relationship with you under GDPR Article 6(1)(f).

Cookies

Like many websites, we use Cookies on our Site. For more details on the Cookies we use in connection with our store's operation via Shopify, visit https://www.shopify.com/legal/cookies. We use Cookies to enhance and improve our Site and Services (including remembering your activities and preferences), perform analytics, and better understand user interactions. We may also allow third parties and service providers to use Cookies on our Site to tailor services, products, and advertisements.

Most browsers automatically accept Cookies by default, but you can configure your browser to delete or reject Cookies. Note that deleting or blocking Cookies may negatively impact your experience and may cause some Services, such as certain features and functionalities, to not work correctly or be unavailable.

(Full policy continues, including sections on data sharing, third-party links, children's data, security, data retention, rights, and complaints...)

For further questions about our privacy practices or this Privacy Policy, or to exercise your rights, please contact us at info@nordicfarma.com or at Simolantie 8, 97720 Yli-Simo, Finland.